Subscription and Refund Policy

RuleGate offers a Free plan and may offer paid Starter and Pro plans. Paid plans can be monthly or annual. The selected plan, interval, price, currency, and taxes are shown before confirmation in Stripe-hosted Checkout.

• Monthly subscriptions are billed and renew monthly.
• Annual subscriptions are billed upfront and renew annually.
• Taxes may apply at checkout based on the transaction and information available to Stripe.
• Available payment methods are controlled by Stripe and may vary by location.
• RuleGate does not store full card details.

If Stripe Managed Payments or another merchant-of-record arrangement is presented in checkout, the checkout will identify the relevant seller/payment role and applicable terms. RuleGate does not claim that arrangement unless Stripe actually presents it for the transaction.

Paid subscriptions renew automatically on the renewal date until canceled. By subscribing, you authorize Stripe to charge the stored payment method for recurring fees and applicable taxes. The Customer Portal provides current billing status, invoices where available, and subscription controls.

Stripe may retry failed payments. RuleGate may temporarily keep the last paid tier available during a short past-due or retry state, but may restrict access if payment is not resolved. A failed payment does not create a promise of indefinite access.

You can cancel a managed subscription through Stripe Customer Portal from Settings. Cancellation normally takes effect at the end of the current paid billing period, and paid access continues until that date unless the portal clearly states otherwise.

Canceling renewal does not automatically delete a RuleGate account or journal data. Account deletion is a separate privacy request.

Plan changes are handled through Stripe Checkout or Customer Portal. Any immediate charge, credit, proration, timing change, or next invoice amount should be shown before confirmation. If a plan change cannot be completed in the portal, contact billing support before creating a second subscription.

Complimentary/manual access and beta access are not paid subscriptions. They may be time-limited, revoked for misuse, or changed as testing ends. Users with complimentary access should not receive misleading renewal or payment warnings unless a separate Stripe subscription exists.

Except where a refund or other remedy is required by applicable law, all RuleGate subscription payments are final and non-refundable. RuleGate does not offer voluntary refunds or credits simply because a customer changes their mind, does not use the service, forgets to cancel before renewal, is dissatisfied with trading results, or cancels after a paid billing period has begun.

• Cancellation stops future renewal but does not refund or credit the current or any previous billing period.
• Unused subscription time, partial billing periods, account inactivity, and failure to use available features are not refundable.
• Trading losses, performance, expectations, or failure to achieve a particular trading outcome are not grounds for a refund.
• Verified duplicate charges and billing or payment-processing errors may be corrected after review.
• Mandatory consumer remedies for a service that is not supplied as legally required remain unaffected.

Any legally required refund or billing correction must be requested through Billing and subscriptions or support@rulegate.app, with enough information to identify the transaction. Nothing in this policy limits rights that cannot lawfully be excluded or restricted.

RuleGate is an online subscription service supplied digitally and access begins immediately after successful activation. EU consumers may nevertheless have a statutory withdrawal right for a distance contract where applicable. Digital services and digital content are subject to different legal rules, and RuleGate does not state that the 14-day withdrawal framework is automatically excluded merely because the service is delivered online.

Before starting a paid subscription, the customer is asked to accept the applicable legal terms and expressly request immediate access during any applicable withdrawal period. Where a statutory withdrawal right applies, its scope, any amount payable for service already supplied, and any lawful exception are determined by mandatory consumer law. The strict no-refund policy above applies to voluntary refunds and does not remove rights that cannot legally be waived.

Resolve an active subscription before account deletion to avoid orphaned recurring billing. Deleting an account may remove journal and product data, but limited transaction, invoice, fraud, consent, and audit records may be retained where required for accounting, disputes, security, or legal compliance.

Use the Contact page and select Billing and subscriptions. Include the account email and a Stripe invoice, receipt, or subscription reference where available, but never send full card details.